Freeze or unfreeze your Pleo card

Freezing a card temporarily blocks it so no new card payments can go through. It’s useful if your card is lost, you suspect fraud, or you want to pause spending.

Freeze a card

If you’re a cardholder

1. In the Pleo app, go to Cards
2. Select the card you want to freeze
3. Tap Freeze

If you’re an admin

You can freeze a card for any cardholder - this immediately blocks new payments on that card.

1. In the Pleo web app, go to People
2. Select the cardholder’s profile
3. Select the card you want to freeze
4. Click Freeze

Unfreeze a card

If you’re a cardholder

1. In the Pleo app, go to Cards
2. Select the frozen card
3. Tap Unfreeze

Good to know: If your payment was declined, double-check the card isn’t frozen before trying again.

If you’re an admin

1. In the Pleo web app, go to People
2. Select the cardholder’s profile
3. Select the frozen card
4. Click Unfreeze