If you see a transaction you don't recognise:
- Freeze your card immediately to avoid additional transactions.
- Go to Cards
- Tap Freeze card for both your plastic and virtual card
- Replace Pleo card
- Shared your card? If you have shared your card, make sure to reach out to anyone with the card details, to make sure they didn't make the payment.
IMPORTANT: Pleo cards are personal and can't be shared as per our Master Service Agreement. - Recognise the merchant? If you recognize the merchant, reach out to the merchant to get more information about the transaction.
- Reach out to support.If you haven't shared your card and you don't recognise the merchant, get in contact with our support team to raise a chargeback request. Be sure to have the following details at hand:
- The date of the transaction
- The amount of the transaction
- The name of the merchant
For help reporting any transactions you don't recognise, call us.
+45 7876 8435
or
+44 0330 808 1006
Click to close
or
+44 0330 808 1006
Click to close
What happens after I raise a chargeback request?
After you fill in the Mastercard chargeback form provided by support, a chargeback case will be raised. Be sure to keep an eye on your inbox as support may need additional information to support the chargeback claim.
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