Contact Pleo Support

If you need help, the fastest way is usually to message our Support team directly in the chat. If you’d rather troubleshoot on your own (or if you can’t log in), you’ll also find links below to the most helpful Help Centre articles for common issues like access, cards, and declined payments.

How to reach chat support

From the web app

1. Log in to Pleo at https://app.pleo.io
2. Click the ? (Help) icon in the bottom-right corner
   
3. Select Chat with us and live chat
4. Prepare your message with as much information as possible

From the mobile app

1. Open the Pleo app and log in
2. Go to Account, then select Help
3. Select the relevant category/topic (if prompted)
4. Select Message us to start a chat

Helpful articles for common issues

Self-serve using our Help Centre articles to save time and find efficient help right away, at any time.

Access (Logging in)

• Logging in (all articles)
• Log in issues
• Forgot passcode
• Issues with verification email
• Not receiving SMS code (see “Logging in” section)
  
  

Cards

• Cards (all card articles)
• Activate card
• Replace your card
• Card order not received
• Reset PIN code

Declined payments

• Declined purchases & fraud (all articles)
• Declined payment troubleshooting

Account top-up

• If your organisation has a new bank account
• Top-up your Account and expected top-up time
• Account top-up not received
• Where to find your bank transfer details in Pleo