Set up camera and notification permissions in the Pleo mobile app

Learn how to enable camera and notification permissions during onboarding, so you can scan receipts and get important updates.

Overview

When you install the Pleo mobile app for the first time, you may be asked to allow:

Camera access (so you can scan receipts and take photos for expenses)
Notifications (so you can get important updates and reminders)

If you skip either permission during onboarding, you can turn it on later in your phone settings.

Before you start: Update the Pleo app to the latest version from the App Store (iOS) or Google Play (Android), and make sure you can access your phone’s settings

Enable camera access

Camera access lets you take photos in the app (for example, to capture receipts on the go).

When you see the camera permission prompt, tap Allow (or While using the app, depending on your device)
Continue onboarding in the Pleo app

If you accidentally blocked camera access

On iOS

Open Settings
Scroll down and tap Pleo
Turn Camera on

On Android

Open Settings
Tap Apps (or Apps & notifications)
Tap Pleo
Tap Permissions
Turn Camera on

If you don’t allow camera access, you can still complete onboarding — but you won’t be able to take receipt photos in the app until you enable it

Enable notifications

Notifications help you stay on top of important updates in Pleo (for example, reminders related to purchases or expenses).

When you see the notification prompt, tap Allow
Continue onboarding in the Pleo app

If you accidentally blocked notifications

On iOS

Open Settings
Tap Notifications
Tap Pleo
Turn Allow Notifications on

On Android

Open Settings
Tap Apps (or Apps & notifications)
Tap Pleo
Tap Notifications
Turn notifications on

Good to know: If you want fewer alerts, keep notifications enabled and adjust the notification style (like sounds or banners) in your phone settings

Troubleshooting

I don’t see a permission prompt during onboarding

Finish onboarding first, then enable the permission from your phone settings (steps above)
If you’re trying to use a feature that needs camera access (like receipt capture), start that flow again — your phone may show the prompt then

Camera access is enabled but it still doesn’t work

Close and reopen the Pleo app, then try again
Restart your phone and try again
Check whether your phone has any device-wide restrictions that block camera use

Notifications are enabled but I’m not receiving any

Check whether Do Not Disturb / Focus is enabled
On Android, check whether battery optimisation is limiting Pleo notifications