What to do if you see the message “Exact Online API request failed. Status code: RequestEntityTooLarge, Description: Request Entity Too Large, Content:”

This error may show in one of two ways, but both refer to the same issue, and are fixed in the same way:

• Exact Online API request failed. Status code: RequestEntityTooLarge, Description: Request Entity Too Large, Content:
• Exact Online API request failed. Status: RequestEntityTooLarge, Description: Request Entity Too Large, Content:

The export failed because one or more of the receipts added to expense(s) is larger than 20 MB. That is the largest size that the Exact Online integration is capable of handling currently.

To fix:

1. In the error message, click View expense to see which expenses caused the error
2. Locate the expenses in the Export queue
3. For each expense:
   1. Click on the expense
   2. On the receipt image, click the 3 dots in the top right corner
   3. Delete the receipt
   4. Add any new receipt(s) (must be less than 20 MB)
4. Reattempt the export
5. If you still experience this export error after these steps, contact our Customer Support team.