Top-up your Account

Transfer rules (recommended)

Transfer rules run automatically based on your conditions, reducing manual work, minimising errors, and removing the need to monitor balances.

In Pleo, go to Cash Management
Select Transfer rules
Choose your rules:
- Action - transfer the set amount
- Source account - can be an external bank (including a linked account in Sweden or Denmark), the main wallet, or a sub-wallet
- Receiving account - can be the main wallet or a sub-wallet
- Trigger - can be a low balance condition or a scheduled time
Activate rule

Using an external bank as the source account

If not visible, this means you are not eligible. To become eligible:
- Your company has to be incorporated for at least 18 months or have been approved to use Pleo for at least 3 months.
- Your company has to reach our eligibility spend level in card transactions, invoices and out-of-pocket expenses.
You must have a Direct Debit or Variable Recurring Payment mandate in place for the rule to become active.
For Denmark, you need to submit a Mastercard Overførselsservice before you can set up transfer rules.

Good to know:

Edit, pause or delete a rule at any time.
Using a sub-account as the source account in transfer rules is only possible if you have the Cash Management add-on.
If the Direct Debit mandate becomes inactive, any associated transfer rules will be automatically disabled (paused)
Expected top-up time for:
- Variable Recurring Payment: Same day
- Autogiro & NETS: 3 business days
- SEPA Direct Debit & BACS: 6 business days
- First BACS transfer from a new mandate: 8 business days

One-time transfer

Navigate to Cash Management
Click Add Money
Select Bank transfer
Follow the instructions for the specific transfer possibilities:
- Instant top-up (UK, FR, NL only): Select your bank to make a transfer through open banking
  Expected top-up time: within minutes (business days only)
- ACH Bank Transfer (US only):
  - Select ACH Bank Transfer and initiate a bank transfer from your bank interface
  - Select Top Up via Plaid and initiate a bank transfer within the Pleo/Plaid interface
    Expected top-up time: 4 business days
- Manual transfer:
  If you don't see the payment details right away, click Bank transfer details.
  Expected top-up time: Up to 3 business days (depending on your bank and chosen payment method)
  Note: The transfer must be from an EEA or UK bank account (for EU) or a US bank account (for US) registered with the same company name as your Pleo account. Transfers from personal bank accounts or institutions where sender details are unreadable or do not match your account name will not be accepted.

Top-up times: Please note these are expected times and may take longer due to banking delays beyond Pleo's control (e.g., cut-off times, transfer flags, etc.).

Your first Account top-up or top-ups from a different bank account will take a few business days to arrive, because Pleo needs to verify your bank account.

For Swedish organisations: After passing the top-up threshold account, account admins will receive a request to provide a document from their online banking (including bank account number and organisation name) to verify the account. If the document is not provided within 11 business days, any Pleo spending will be blocked.

If your bank requires a payee address for your first top-up, please use: Ravnsborg Tværgade 5C, 2200 Copenhagen, Denmark.

Top-up your Account

Transfer rules (recommended)

One-time transfer

Need more help? Contact us.