Issues while setting up the integration
Here are some common issues and how you can solve them:
Issues | Suggested solution |
You are unable to access Pleo dashboard within NetSuite at the time of the installation. | Wait 10-15 minute for the installation / update process to complete. |
You can't see the Install option in NetSuite | This is due to a lack of admin permissions. Request the user with Administrator rights to continue the installations. |
You get an email at the time of installation | Please try again, if the issue persists, or reach out for support. |
You can't see Transactions > Pleo > Dashboard | Search for Pleo Dashboard in Netsuite to see if you have access. Otherwise, request the user with Administration rights to continue with the setup. |
You can't view the Subsidiaries on the Netsuite Dashboard | The subsidiary needs to be activated:
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You can't view the entire Chart of Accounts | Currently only 2000 entries can be displayed.
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Auth or Authorisation fails when you are logged out |
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Export errors
Here are some common export errors and the reason for them:
Pleo error | What happened in NetSuite? |
“You have entered an Invalid Field Value X for the following field: location” | The tag value or tag group is not applicable for the subsidiary. Check the setting by:
|
“Code: PLEO_NO_ACCOUNT : You have not provided an account for this expense. Please assign one and try again.” | The expense does not have a NetSuite account associated to it. Add a category mapped to a NetSuite Internal ID and try to export again. |
“Code: PLEO_NO_TAX_CODE : Tax is set on this expense but no NetSuite Tax Code has been assigned” | The NetSuite Tax Code has not been assigned. Assign the Tax Code:
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“Code: PLEO_NO_TAX_POSTING_ACCOUNT : Unable to find posting account for Tax Code ####” or “Code: INVALID_TAX_ACCOUNT: No sales tax account can be found with the tax code ####” No sales tax account can be found with the tax code #### | NetSuite was unable to associate the Tax Code ID. Check the Tax Code ID:
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“Code: INVALID_TAX_ACCOUNT: You have not provided a NetSuite Tax Code ID for this expense.” | The NetSuite Tax Code was not provided for the expense. Add the Tax Code ID:
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“Code: PLEO_UNSUPPORTED_EXPENSE_TYPE: External/Direct reimbursements cannot be balanced.” | |
Expense in Pleo is stuck in Export Queue | 1. In NetSuite go to Transactions > Pleo > Dashboard 2. Click on Check Now 3. Ensure that Schedule is set to “Every 15 min” If the expense is still stuck reach out to our Support team with a screenshot of Recent activity and Debug logs. |
Scheduled Export jobs aren’t running + “An error occurred during your latest export. Job has expired” | Verify the subsidiary is connected to Pleo by disconnecting and reconnecting the integration. Reconnecting the integration:
If you still experience the same issue:
Check Script Deployments:
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“Unable to create a journal. The date of the expense falls within a locked period” | The expense belongs to a period that is closed on NetSuite. Resolve this by bypassing the transaction date:
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