Additional documentation for company owners

On some occasions, we may need a little more information to verify your company. If this happens, we’ll contact you with next steps. This article explains the additional documentation we may request about company owners.

When we ask for additional owner information

If our Compliance team identifies that there are multiple people who each own 25% or more of the company, we may ask each of them for:

• Date of birth
• Current home address
• National ID number (where applicable)

If electronic verification doesn’t complete

Sometimes, electronic verification for an owner may not complete successfully. In that case, we’ll ask for proof of identity and/or proof of address instead.

Provide proof of identity

Please provide a clear colour photo of one of the following:

• Passport
• National ID card (front and back, if applicable)
• Driving licence (front and back, if applicable)

To help us verify it successfully:

• The document must be valid (not expired)
• Photos must be full colour, not cropped, and fully visible
• We can’t accept scans or black-and-white images

Provide proof of address

We accept the following documents as proof of address, as long as they’re dated within the last 3 months:

• A letter from the government or local council
• A bank statement
• A utility bill (electricity, water, gas)
• A landline or internet bill

These checks help us meet our regulatory obligations and keep accounts secure. We handle personal information securely and in line with our Privacy Policy.

Need help?

If you’re not sure which documents to provide, reply to the message you received from us and we’ll guide you through the next steps.