Reset authentication method

Only Admins and controllers with extended access can reset authentication methods.

If you're an employee, you can't reset your own authentication method, please contact your admin and ask them to reset your two-factor login.

To reset a passcode or authentication method:

Navigate to People
Select the employee who requested the reset
Click the three-dot menu:
- Select Reset passcode
- Select Reset two-factor login to change the authentication method - choose between SMS code or authenticator app (like Google Authenticator or Authy)
Confirm the reset
The employee will receive an email to reset their passcode or authentication method, the link in the email will remain valid for 24 hours. If the link expires, trigger the reset again
If the employee does not receive the email:
- Ask the employee to check their junk/spam folder
- Trigger the reset again
- Verify that the employee can receive emails at the address shown on their Pleo profile

If an employee no longer has access to their old phone number or authenticator app (e.g., lost phone), an admin must reset their two-factor login.

Once the reset is triggered, the employee will receive an email to set up a new authentication method on a new phone. After setup, the old phone can no longer be used to log in—even if it’s found later.