How billing works for your minimum number of users

What is the minimum number of users?

If you’re on a contract, your agreement includes a minimum number of users. This is the minimum number of users you commit to during the Initial Term (or any Renewal Term).

• This number is defined in your order form/contract
• It affects how your subscription is billed during the term

Good to know: If you’re not sure what your current minimum number of users is, check your order form/contract or reach out to Support.

What happens if you add users during the term? 

If you add any additional user(s) above the minimum number of users during the Initial Term or a Renewal Term, those additional user(s):

• Are billed at the unit price agreed in your order form (or the applicable price page)
• Apply for the rest of the Initial Term or Renewal Term

This means you may be billed for the updated number of users until your contract renews.

How to avoid being billed for unnecessary additional users 

Before adding new users, you can reduce the risk of increasing your billed user count by checking whether you can reuse existing seats:

• Remove users who no longer need access
• Add new users only once you’ve confirmed you still need more seats than your current minimum number of users

What if you already added users and now want to reduce them?

If you added users above your minimum number of users and now need to reduce your billed users, contact Pleo Support to discuss your options.