Card order not received

This article is intended for Admins - if you haven't received your card, please reach out to your admin

Physical cards are expected to be delivered within 5-7 business days.

If the card hasn’t arrived after the expected delivery time

Check your card order in the Pleo web app to see:
- Order status
- Delivery address
- Order date
Click the order, then Track order to access the tracking link
Check if anything looks incorrect or if the card is delayed
If the delivery address is correct and the expected delivery time has passed, contact our support team - they can help you order a replacement card

Need more help? Contact us.