Card order not received

This article is intended for Admins - if you haven't received your card, please reach out to your admin

Track card order

Physical cards are expected to be delivered within 5-7 business days.

If the card hasn’t arrived after the expected delivery time

Check your card order in the Pleo web app to see:
- Order status
- Delivery address
- Order date
Check if anything looks incorrect or if the card is delayed
Contact our support team - they can help you order a replacement card