Multiple receipts for the same expense

Multiple receipts don’t create multiple charges in Pleo — they’re just extra receipt files trying to attach to the same expense. This can happen if the same receipt is uploaded more than once, forwarded multiple times, or captured from the card transaction and also uploaded manually.

What can happen

• One receipt gets matched to the expense, and the expense stays as a single transaction (so your spend/ledger isn’t duplicated just because there are multiple receipts).
• Any additional receipts (for the same charge) may either:
  • Be added as additional receipt attachments to that same expense, or
  • En up in your Receipt inbox (Unassigned) if Pleo can’t confidently match them, so someone can attach the correct one manually

What can you do

If you’re seeing confusing behaviour (e.g, the “wrong” receipt attached, or receipts sitting unassigned), the safest way to fix it is:

1. Go to Expenses
2. Open the relevant expense
3. Check the attached receipt(s), then remove the incorrect one and attach the correct one
4. If there are receipts left in Receipt inbox (Unassigned):
   • Attach the correct receipt to the expense
   • Leave duplicates unassigned (or delete them, if your role and company settings allow it)

Good to know: Duplicate receipts don’t mean a duplicate charge. Always double-check the receipt attached to the expense matches the transaction details (amount, currency, date, and merchant) to avoid incorrect documentation.